PRIVACY POLICY

Last updated: September 03, 2025

1. INTRODUCTION

Welcome to JooPharma Pro ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

2. INFORMATION WE COLLECT

2.1 PERSONAL INFORMATION YOU PROVIDE TO US

We collect personal information that you provide to us when you:

• Register for an account
• Make a purchase or place an order
• Book an appointment with our beauty nurses
• Contact us for support
• Participate in surveys or promotions

The personal information we collect may include:

• Name and contact information (email address, phone number)
• Billing and delivery address
• Payment information (processed securely through our payment providers)
• Account credentials
• Profile information
• Purchase history
• Communication preferences

2.2 INFORMATION AUTOMATICALLY COLLECTED

When you access our App, we automatically collect certain information about your device, including:

• Device information (type, operating system, unique device identifiers)
• IP address
• App usage data
• Performance data
• Location data (only with your permission)

2.3 INFORMATION FROM THIRD-PARTY SERVICES

If you choose to register or log in using a social media account (Google, Apple), we may receive certain information from these platforms, such as:

• Your name
• Email address
• Profile picture
• User ID associated with your social media account

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, operate, and maintain our App
• Process your orders and manage your account
• Send you order confirmations and updates
• Respond to your comments, questions, and provide customer support
• Send you technical notices, updates, security alerts, and support messages
• Send you marketing communications (with your consent)
• Monitor and analyze usage and trends to improve user experience
• Personalize your experience and deliver content relevant to your interests
• Protect against fraudulent or illegal activity
• Comply with legal obligations

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following situations:

4.1 SERVICE PROVIDERS

We may share your information with third-party service providers who perform services for us, such as:

• Payment processors
• Delivery and logistics partners
• Cloud storage providers
• Analytics providers
• Customer support services

4.2 BUSINESS TRANSFERS

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 LEGAL REQUIREMENTS

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 WITH YOUR CONSENT

We may share your information for other purposes with your explicit consent.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate personal information
• Erasure: Request deletion of your personal information
• Portability: Request a copy of your personal information in a structured format
• Objection: Object to our processing of your personal information
• Withdrawal of Consent: Withdraw your consent at any time

To exercise any of these rights, please contact us using the contact information provided below.

8. CHILDREN'S PRIVACY

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about our information practices.

11. CONTACT US

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

JooPharma Pro
Email: privacy@joopharma.pro (Please update if this is incorrect)